Terms and Conditions

Delivery Schedule

Orders are processed within 1-2 business days of order placement and are shipped with UPS, FedEx or USPS. Overnight orders shipped to a PO Box can take up to 2 business days to be delivered. International orders ship via USPS International Mail, UPS Worldwide Expedited or FedEx International Economy service. For orders containing VoGuad, tracking numbers are sent via email after shipment.

If the customer refuses delivery, VoGuard reserves the right to deduct return shipping fees and/or customs and duty charges, as well as a 20% restocking fee from any refund due.

Multiple shipping attempts from VoGuard may incur additional shipping fees.

California Sales Tax Charges

For orders shipped to addresses within California, a 7.25% (or other applicable) sales tax will be applied. International orders may require duties to be paid in your country for importation. Please be advised that your purchase is charged in United States dollars and your credit card company may charge you a small fee for converting currency.

International Orders – Customs/Duty Charges and Currency Conversion

Orders shipped internationally may require duties or additional fees to be paid in your country for importation. Please note these fees are assessed as part of the import process and are not charges from VoGuard.

International Shipping Notice

When placing an order for delivery outside the USA, please be aware that the international shipping charge that appears in your Order Summary DOES NOT include Local Taxes, VAT and/or Duty that is assessed in the country your order will be delivered to. Such LocalTaxes, VAT and/or Duty will be collected AT THE TIME OF DELIVERY.

If the package is refused by the customer, VoGuard reserves the right to deduct from any refund that is due all return shipping fees and applicable Taxes, Customs and Duties. By placing an order for delivery outside the USA, you agree to the foregoing terms and to pay all Local Taxes,VAT and/or Duty at the time of delivery.

The currency conversion feature should be used as a reference to convert United States dollars to your local currency. Please be advised that your purchase is charged in United States dollars and your credit card company may charge you a small fee for converting currency.

Return Policy

VoGuard mask purchases are non-refundable. You may ONLY return new, in perfect condition unopened additional filters sold on this website within 30 days of purchase for a full refund. Items should be returned in their original product packaging. We'll pay the return shipping costs if the return is a result of our error. Otherwise, customer will be responsible for shipping. Just write to hello@voguard.com and we will guide you through the process.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10business days), the time it takes us to process your return once we receive it(3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Warranty

All VoGuards purchased through www.voguard.com or from an authorized distributor include a 1-year warranty ONLY against manufacturer defects.

To obtain warranty service, you must deliver the product freight paid, in either its original packaging or packaging affording an equal degree of protection, together with your name and address.